Terms and Conditions at Toftild Alternativt Hår

General Information

Toftild Alternativt Hår ApS
Budolfi Plads 9
9000 Aalborg, Denmark
CVR: 26 55 91 11
Mail: support@toftild.com

At Toftild Alternativt Hår, we always strive to give you the best possible experience, whether you visit our salons or shop on our webshop. You are always welcome to contact us – we will handle your enquiry with a smile.

1. Prices

All prices are inclusive of 25% VAT and listed in Danish kroner (DKK). Prices apply within Denmark, excluding the Faroe Islands and Greenland. We reserve the right for technical pricing errors on the webshop.

2. Payment Options

Payment can be made using the following methods:

Dankort
Visa Dankort
Mastercard
MobilePay
Anyday (instalment payment)

2.1 Anyday Instalment Payment

We offer payment through Anyday instalments, allowing you to split your payment into 4, 6, 8, or 10 instalments over 4–10 months. The first instalment is paid at the time of ordering. Anyday instalment payment can be used for orders with a minimum total of DKK 300. There are no additional fees for you as a customer when using Anyday; however, you must create a user account with Anyday. Anyday instalment payments are only available for online purchases at Toftild.com and therefore do not apply in our physical stores or for treatment payments. You can read more about Anyday here: https://www.anyday.io/

2.2 Payment with Prescription (Medical Voucher)

You may be eligible for a subsidy for wigs and headwear if you are undergoing treatment that results in hair loss. If you have received a prescription (medical voucher) from your region for headwear, you can purchase headwear on Toftild’s webshop – follow the link to purchase scarves on the webshop. You will receive reimbursement up to the approved subsidy limit. If you exceed the subsidy amount, you simply pay the difference yourself.

Please note the following when purchasing with a prescription on toftild.com

"Items purchased using a prescription cannot be returned or refunded. A prescription functions as a payment method issued by the regional authority, and once it has been used with us, we have already advanced the amount on your behalf and subsequently invoiced the region.
This means that the amount cannot be credited or paid out to you, as the payment comes directly from the region and not from you personally.

Your personal discount code can only be used once, is personal to you, and can only be used to purchase scarves, turbans, and hats.

The amount cannot be split into multiple purchases, and any remaining balance will lapse if the full subsidy is not used."

2.3 Using Discount Codes or Gift Cards

If you have received a gift card, you can use it when shopping in-store or at Toftild.com. If you have received a discount code, it can only be used at Toftild.com.

Please note! If you forget to add a discount code or gift card to your order, it is not possible to add it afterwards. If you wish to add a discount code/gift card, you must contact support@toftild.com or before your order is packed in order to cancel the order. You must then place a new order and apply the desired discount code/gift card.

3. Shipping and Delivery Costs

Delivery within Denmark is handled by GLS Parcel Service. GLS delivers parcels on weekdays between 8 am and 4 pm. If you are not at home at the time of delivery, you will be notified which GLS parcel shop you can collect your package from. Alternatively, you may choose a different delivery address (e.g. your workplace) or grant GLS permission to leave the parcel. Please note! GLS cannot leave the parcel without your written permission, which can be completed on the GLS website.

Free shipping on orders over DKK 699
Delivery to GLS parcel shop: DKK 39
Home or business delivery: DKK 59
Delivery to the Faroe Islands, Greenland, and other international destinations – please contact Toftild at support@toftild.com or for further information.

4. Delivery

Delivery time is typically 1–2 business days if you place your order before 12:00 pm. We pack and ship orders on weekdays. Orders placed on weekdays are shipped the same day when possible or the following business day. We do not ship on weekends or public holidays. During Christmas and summer holidays, longer delivery times may occur.

We reserve the right for out-of-stock items and delayed delivery from our suppliers.

Toftild cannot be held responsible for delays caused by GLS.

Uncollected parcels will be charged a shipping and administration fee of DKK 69.

4.1 Incorrect Address Provided

Please double-check your address details. If you provide an incorrect address, postal code, or city, GLS will need to relabel the parcel, and you will be charged an administration fee of DKK 60.

5. Right of Withdrawal

You have a 14-day right of withdrawal when shopping at www.toftild.com.

The withdrawal period expires 14 days after the day you receive your goods or collect them from the parcel shop/locker. If you have ordered multiple items in one order and they are delivered separately, the period runs from the day you receive the last item.

Please note! You cannot cancel your purchase by refusing delivery.

All items must be returned in the same condition and in their original packaging as when received. If the item has been used or tested beyond what is necessary, we consider it used, meaning that in case of withdrawal, you may only receive a partial refund or no refund, depending on the item’s value at the time of return.

For hairpieces such as hair elastics with hair, toupees, wigs, hair toppers, as well as turbans and scarves, you have a 14-day right of withdrawal in accordance with Danish consumer law. To exercise this right, the product must be returned in its original packaging and must not have been used. This also means that neither the hair nor the product’s base – including lace, net base, polyurethane base, or other parts of the cap construction – may have been cut or altered. Additionally, labels such as price tags must not be removed.

Please note that if the product has been used or altered, the right of withdrawal lapses, as hairpieces are considered personal and hygiene-sensitive products.

6. Returns

If you wish to return an item and exercise your right of withdrawal, the item must be returned in the same condition as when you received it. The item must be returned without undue delay and no later than 14 days after you received it.

Please note! It is not possible to return webshop orders in our physical stores without prior agreement with customer service. Contact us at support@toftild.com.

You are responsible for ensuring that the item is properly packaged when returning it, and you are responsible for the return shipping costs. You can purchase a return label through our return portal.

Please note! We do not accept parcels sent cash on delivery, to parcel shops for pickup, or similar arrangements.

If you wish to withdraw from your purchase, please return the item to:

Toftild Alternativt Hår
Att: Webshop
Budolfi Plads 9
9000 Aalborg

Purchase a return label here.

6.1 Refund of Purchase Amount

If you withdraw from your purchase, we will of course refund your payment. In the event of any depreciation for which you are liable, this amount will be deducted from your refund. Refunds will be made using the same payment method as the original transaction.

7. Complaints

When shopping at www.toftild.com, you have a 2-year right to make a complaint. This means you may be entitled to have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. It is required that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other damaging behaviour.

As wigs, hair toppers, toupees, etc. are body-worn products, individual and natural wear will occur. Therefore, the 2-year right to complain does not apply to these products.

If you believe there is a manufacturing defect, please send a photo of the defect along with a description to support@toftild.com. We will then assess the issue and determine a possible exchange or replacement. The item must only be sent after customer service has requested it.

You must submit your complaint within a reasonable time after discovering the defect. If you complain within two months after discovering the defect, the complaint will always be considered timely.

If the complaint is justified, we will of course refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Please remember to obtain proof of postage so we can reimburse your shipping costs.

The item should be sent to:

Toftild Alternativt Hår
Att: Webshop
Budolfi Plads 9
9000 Aalborg

Please note! We do not accept parcels sent cash on delivery or similar.

If you wish to file a complaint about your purchase, please contact Toftild by email at support@toftild.com or by email at.
If we are unable to find a solution, you may submit a complaint to the Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.