Terms and Conditions at Toftild Alternativt Hår

General Information

Toftild Alternativt Hår ApS
Budolfi Plads 9
9000 Aalborg, Denmark
CVR: 26 55 91 11
Mail: support@toftild.com

At Toftild Alternativt Hår, we always strive to give you the best possible experience, whether you visit our salon or shop on our webshop. You are always welcome to contact us – we will handle your enquiry with a smile.

1. Prices

All prices include VAT. Prices are shown in euros (EUR) by default; depending on your country, the shop may display and charge in your local currency (for example GBP, USD, PLN or CZK). For deliveries outside the EU, customs duties and import VAT may be charged by the carrier on delivery. We reserve the right to correct technical pricing errors on the webshop.

2. Payment Options

Payment can be made using the following methods:

Visa
Mastercard
Apple Pay
Google Pay
Shop Pay

2.1 Using Discount Codes or Gift Cards

If you have received a gift card, you can use it when shopping in-store or at Toftild.com. If you have received a discount code, it can only be used at Toftild.com.

Please note! If you forget to add a discount code or gift card to your order, it is not possible to add it afterwards. If you wish to add a discount code/gift card, you must contact support@toftild.com before your order is packed in order to cancel the order. You must then place a new order and apply the desired discount code/gift card.

3. Shipping and Delivery Costs

Orders are shipped from our warehouse in Aalborg, Denmark. Depending on your country, delivery is made by GLS, PostNord or UPS – either to a parcel shop/pickup point or to your home address. The available options and the exact shipping cost for your address are shown at checkout before you pay. Parcels are delivered on weekdays. If you are not at home at the time of delivery, the parcel is left at a local pickup point or you will be contacted to arrange redelivery.

Indicative rates for a small parcel: Germany from €7 (UPS Standard), the Netherlands from €9, Sweden from €11 (PostNord pickup point), Norway from €16, USA from $28 and Australia from $46. Free shipping on orders over DKK 699 applies to deliveries within Denmark only.

4. Delivery

Delivery time for international orders is typically 3–7 business days, depending on your destination. We pack and ship orders on weekdays. Orders placed on weekdays are shipped the same day when possible or the following business day. We do not ship on weekends or public holidays. During Christmas and summer holidays, longer delivery times may occur.

We reserve the right for out-of-stock items and delayed delivery from our suppliers.

Toftild cannot be held responsible for delays caused by the shipping carrier.

Uncollected parcels will be charged a shipping and administration fee of €10.

4.1 Incorrect Address Provided

Please double-check your address details. If you provide an incorrect address, postal code, or city, the carrier will need to relabel the parcel, and you will be charged an administration fee of €8.

5. Right of Withdrawal

You have a 14-day right of withdrawal when shopping at www.toftild.com, in accordance with EU consumer protection law.

The withdrawal period expires 14 days after the day you receive your goods or collect them from the pickup point. If you have ordered multiple items in one order and they are delivered separately, the period runs from the day you receive the last item.

Please note! You cannot cancel your purchase by refusing delivery.

All items must be returned in the same condition and in their original packaging as when received. If the item has been used or tested beyond what is necessary, we consider it used, meaning that in case of withdrawal, you may only receive a partial refund or no refund, depending on the item's value at the time of return.

For hairpieces such as hair elastics with hair, toupees, wigs, hair toppers, as well as turbans and scarves, you have a 14-day right of withdrawal in accordance with EU consumer protection law. To exercise this right, the product must be returned in its original packaging and must not have been used. This also means that neither the hair nor the product's base – including lace, net base, polyurethane base, or other parts of the cap construction – may have been cut or altered. Additionally, labels such as price tags must not be removed.

Please note that if the product has been used or altered, the right of withdrawal lapses, as hairpieces are considered personal and hygiene-sensitive products.

6. Returns

If you wish to return an item and exercise your right of withdrawal, the item must be returned in the same condition as when you received it. The item must be returned without undue delay and no later than 14 days after you received it.

You are responsible for ensuring that the item is properly packaged when returning it, and you are responsible for the return shipping costs. Please contact us at support@toftild.com to arrange your return.

Please note! We do not accept parcels sent cash on delivery, to parcel shops for pickup, or similar arrangements.

If you wish to withdraw from your purchase, please return the item to:

Toftild Alternativt Hår
Att: Webshop
Budolfi Plads 9
9000 Aalborg
Denmark

6.1 Refund of Purchase Amount

If you withdraw from your purchase, we will of course refund your payment. In the event of any depreciation for which you are liable, this amount will be deducted from your refund. Refunds will be made using the same payment method as the original transaction.

7. Complaints

When shopping at www.toftild.com, you have a 2-year right to make a complaint in accordance with EU consumer protection law. This means you may be entitled to have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. It is required that the complaint is justified and that the defect has not arisen due to incorrect use of the product or other damaging behaviour.

As wigs, hair toppers, toupees, etc. are body-worn products, individual and natural wear will occur. Therefore, the 2-year right to complain does not apply to these products.

If you believe there is a manufacturing defect, please send a photo of the defect along with a description to support@toftild.com. We will then assess the issue and determine a possible exchange or replacement. The item must only be sent after customer service has requested it.

You must submit your complaint within a reasonable time after discovering the defect. If you complain within two months after discovering the defect, the complaint will always be considered timely.

If the complaint is justified, we will of course refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Please remember to obtain proof of postage so we can reimburse your shipping costs.

The item should be sent to:

Toftild Alternativt Hår
Att: Webshop
Budolfi Plads 9
9000 Aalborg
Denmark

Please note! We do not accept parcels sent cash on delivery or similar.

If you wish to file a complaint about your purchase, please contact Toftild by email at support@toftild.com.

If we are unable to find a solution, you can file a complaint with the Danish alternative dispute resolution body: Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk). Consumers in other EU countries can also get free guidance from the European Consumer Centre (ECC) in their own country.